DELIVERY

We aim to carefully create and dispatch your order within 1-2 Working days

All orders are dispatched via Royal Mail and we offer a Royal Mail 48 delivery service completely FREE OF CHARGE on all standard deliveries within the UK. Royal Mails delivery time guide is 48 hours from dispatch but is not guaranteed on orders dispatched after 4pm and delays can occur during peak gifting times.

Should you wish to upgrade your delivery for £1.99, our Royal Mail 24 services Provides delivery within 24-48 hours.

Next Day Delivery is charged at £9.95 and will fast track your order (if ordered by 12pm Monday-Friday) to be completed and dispatched the same day with a guaranteed Next Working Day Delivery by 1pm. 

International Postage is charged at £9.99 as Standard or £14.99 Signed For with Royal Mail’s International tracked and Signed For service. The carrier outside the UK will depend on the destination country and we provide a follow on link from Royal Mails tracking page. This service does has no reflection on our turnaround and is not a fast track delivery service.

Delivery times vary dependant on the destination country but generally is up to 7 working days within Europe and 10-14 working days worldwide. Please see www.royalmail.co.uk for further details.

RETURNS POLICY

We offer a refund or exchange within 00 days of purchase on all unpersonalised items, as long as it is in its original packaging and condition. As personalised items are created especially for you we are unable to accept returns or refunds on these items unfortunately. If a personalised item is faulty upon arrival we would be just as disappointed as you and will rectify any issues immediately.

We cannot accept refunds or exchanges on earrings for hygiene reasons.

HOW DO I RETURN GOODS?

Please let us know that you are returning your order by email to Returns@mygiavelle.co.uk

Please include the following information within your package:
1 Your order number
2 Ordering customer name, if different to your own
3 Email and telephone contact details

Please make sure you obtain a proof of posting certificate for your own peace of mind.

Address for returns: